Nova Thomas

I can’t praise the Singapore Airlines Detroit Office enough for the excellent service they provided my family. We were planning a summer vacation to Southeast Asia with two kids and my in-laws, and coordinating everything felt daunting, until we contacted their team. From our first consultation, they listened carefully to our concerns and travel preferences. They took the time to map out options that balanced convenience with affordability. When we encountered trouble confirming child meals and seat assignments through the airline’s app, the Detroit office stepped in right away and resolved everything within hours. The office even provided printed travel documents and a checklist to help us prepare for travel with young children and elderly passengers. That extra touch showed they understood the realities of family travel. Our itinerary involved a long layover, and the Detroit team made sure we had lounge access, proper visa advice, and hotel recommendations. They didn’t just book flights, they planned our experience. What truly impressed us was their responsiveness. Whether by email or phone, they were always just a quick message away. We felt supported throughout the entire process. Thanks to Singapore Airlines , our family trip was smooth, stress-free, and full of happy memories.